FREQUENTLY ASKED QUESTIONS
Yes, you will receive the same product as shown in the pictures on our website. We strive to ensure all our product images and descriptions are as accurate and true-to-life as possible. Please note that due to factors like lighting during photography and individual monitor color settings, the actual product color may have slight variations. This is not considered a product quality issue. We guarantee that all items sold are authentic and of consistent quality.
Your electronic sales receipt (invoice) is automatically generated with your order. To obtain your receipt, please simply email our customer service team at vossdrink@support.com.
Please include your order number and the email address you used for the purchase in your message, and we will promptly email a copy of your detailed receipt to you.
We accept returns under specific conditions to ensure a worry-free shopping experience.
Return Window: Please initiate your return request within 30days of receiving the item.
Condition of Item: Items must be unused, unassembled, with tags attached, and in their original saleable condition (including original packaging, accessories, free gifts, etc.).
Process:
To start a return, please contact us via email at [insert customer service email address]. Include your order number and reason for return.
Our customer service team will review your request and provide you with detailed return instructions via email (including a Return Authorization number and the return address).
Securely package the item and mail it to the provided address. We recommend you keep the shipping proof.
Once we receive the returned item and verify its condition, we will promptly process your refund (issued to the original payment method) or exchange.
Yes, we typically restock items that sell out! If an item you want is temporarily out of stock, we recommend you email us at vossdrink@support.com to inquire about restock estimates.
You can also follow our social media channels, where we often announce major product restocks and promotions. Restock timing depends on our suppliers and logistics.
We currently offer shipping to orders within mainland US. Specific shipping fees and estimated delivery times are calculated at checkout.
If you have questions about shipping to your location or have special shipping requests, please contact us via email at vossdrink@support.com, and we will be happy to assist you.